Solvi (“we,” “our,” “us”) values your trust and is fully committed to safeguarding your privacy. This Privacy Policy describes how we collect, use, and protect your information. By using our website and services, you agree to this Policy.
1. Company Information
Our company is registered in France and complies with the EU General Data Protection Regulation (GDPR). However, our products and services are directed exclusively to customers located in the United States and Canada. For these jurisdictions, we also comply with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information We Collect
- Personal details: name, email, phone number, billing and shipping address
- Payment information: processed securely via third-party providers
- Order and purchase history
- Customer service interactions
- Technical information: IP address, browser and device data, cookies, log files
3. Cookies & Tracking
We use cookies and tracking technologies to improve functionality, analyze site traffic, and personalize content and ads. You may disable cookies in your browser; certain features may then be unavailable.
4. How We Use Your Information
- To process and deliver your orders
- To provide customer support
- To send transactional emails and updates
- To comply with legal obligations
- For analytics, marketing campaigns, and service improvements
5. Third-Party Services
We may use third-party providers (e-commerce platforms, analytics, advertising networks, shipping carriers, and payment processors). They only receive the minimum data required to perform their functions and are obligated to protect your information.
6. Data Sharing
We do not sell your personal data. Data may be shared only with:
- Service providers assisting with business operations
- Legal authorities when required by law
- Business partners strictly necessary for delivering our services
7. Data Retention
We keep your data only as long as necessary to fulfill the purposes stated in this Policy or as required by law. After this period, your data is securely deleted or anonymized.
8. Children’s Privacy
Our services are not directed at individuals under 18. We do not knowingly collect data from minors. If we learn that we have inadvertently received data from a minor, we will delete it immediately.
9. Security
We implement reasonable physical, electronic, and managerial procedures to protect your data. However, no system is 100% secure. We cannot guarantee absolute security and disclaim liability for breaches beyond our control.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your data
- Request correction or deletion
- Opt out of marketing communications
- Opt out of data sharing/selling (where applicable under CCPA/CPRA)
- Request data portability
To exercise your rights, contact us at: contact@solvicosmectics.com
11. International Data Transfers
Your information may be transferred to and stored in the EU or other countries outside your jurisdiction. By using our services, you consent to such transfers under GDPR and equivalent safeguards.
12. Limitation of Liability
Solvi shall not be held responsible for unauthorized access, disclosure, alteration, or destruction of personal data resulting from the actions of third parties, force majeure, or events beyond our reasonable control.
13. No Warranty
Our website and services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
14. Governing Law
This Policy and any disputes shall be governed by and construed in accordance with the laws of France. Any legal proceedings shall take place within the competent courts of France.
15. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with the “last updated” date. Continued use of our services constitutes acceptance of the revised Policy.
16. Contact Us
If you have any questions about this Privacy Policy or your data, contact us at:
Email: contact@solvicosmetics.com
Mailing Address: Solvi. Cosmetics — Registered in France
