Frequently Asked Questions
Quick answers about Solvi — products, shades, orders, US/Canada shipping, returns, and support.
Products & Ingredients
Are your products vegan and cruelty-free?
Yes — 100% vegan and cruelty-free.
Do you use parabens or artificial fragrance?
No. Our formulas are clean, minimal, and sensitive-skin friendly.
Shades & Application
How do I find my shade?
Use “Find your perfect shade” on the product page. We’re here to help if you’re unsure.
Orders & Shipping
Where do you ship?
United States & Canada only.
How long does delivery take?
Typically 3–7 business days within US/CA once shipped. You’ll receive tracking by email.
How much is shipping?
Rates are shown at checkout based on destination and service.
Can I change or cancel my order?
Contact us quickly after ordering. If your parcel hasn’t been prepared or shipped yet, we’ll do our best to help.
Returns & Exchanges
What’s your return policy?
You can request a return within 30 days of delivery for unopened items in original packaging (US/CA). For hygiene reasons, opened or used items aren’t eligible.
Damaged or incorrect item?
We’ll make it right. Email us with your order number and photos as soon as possible.
Shade not quite right?
One free shade exchange per order (US/CA). We’ll help you find the best match.
Brand & Sustainability
Is your packaging recyclable?
Yes — bottles, jars, and cartons are recyclable. Please rinse before recycling.
Account & Support
How can I reach you?
Use our contact page or email contact@solvicosmetics.com. We usually reply within 24–48h (business days).
Our formulas are designed with integrity
We prioritize transparency, safety and quality across every Solvi. product.
